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  1. Home
  2. Frequently Asked Questions
  3. Category
  4. Sending Text Message

Sending Text Message

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button.
BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are correctly entered, your message was correctly typed and that you have sufficient sms credit for the broadcast.

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers.
Above the second field you will find a link that says add phonebook contacts.
Click on this link for a list of all groups in your phonebook
On the pop-up screen, click the add button beside the group you wish to send messages to.
Click on the add button beside any other group  you also wish to send message to
When you have added all required group. Click the close window button.
You can hence continue composing your message

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button.
BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are correctly entered, your message was correctly typed and that you have sufficient sms credit for the broadcast.

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers.
Above the second field you will find a link that says add phonebook contacts.
Click on this link for a list of all groups in your phonebook
On the pop-up screen, click the add button beside the group you wish to send messages to.
Click on the add button beside any other group  you also wish to send message to
When you have added all required group. Click the close window button.
You can hence continue composing your message.

How do I send Message to contacts from an external file?

On your compose page, look out for the first field that allows you to browse for files on your computer.
Please ensure that the file you are uploading is a properly formatted text file or CSV file.
Click on the browse button beside the field and navigate to the file location on your computer. Select the file and click the ‘Open’ button on the file upload window
File path will be loaded into the compose file field.
You can continue composing your message

Can I send a message to external file contacts and phonebook contacts at the same time?

Yes. You surely can.

Can I Use any Sender Name of My Choice?

Yes. Because BBN sender name is dynamic you can send message using any eleven (11) characters sender name of your choice.
Sender name can be alphabetical or numerical or the combination.

Where Do I set Sender Name?

The Sender name field is the last field on your compose page. By default is will display your first name (Personal account) or Company Name (Business account). You can edit to any other name of your choice.

How Do I Save Message to My Draft Folder?

To Save a Message to your draft folder at any stage of a message you can click on the Save Message button to save a copy of the message and you can continue with message compose.

How do I Send Message to Multiple Recipients?

Type the phone number of each recipients into the compose field separating each number with a comma. Alternatively type each phone number in a single line.

How do I schedule message delivery time?

Navigate to Compose Message on the Main menu.
On the compose page, complete your message compose button and once done with composing message click on the preview button.
On the preview page that opens review your message to ensure message is due for delivery
Click the Schedule button to open the scheduler window
One the scheduler window, name your schedule and set the delivery date and time
Click the ‘Save Schedule’

Message is saved to your scheduler and broadcasted at the scheduled time provided user has sufficient sms for the broadcast.

How do I view Messages I have sent?

Navigate to ‘Sent’ on the Main menu. By default BBN will display list of all sent messages.

Mouse on the icons below ‘Actions’ to view the functions, either to : View  Message, Forward Message or View Delivery Report.

How Do I delete Messages I have sent?

Navigate to ‘Sent’ on the Main Menu in your BBN account.  Select the message you want to delete and click on the ‘Delete’ button on top of the message.

How do I export delivery report for use on my computer?

BBN SMS provides option for exporting periodic delivery report from your BBN account to CSV file.
Navigate to Sent link on the Main Menu. Select the period for which you want to get report.
Click on the Export button. A dialogue window will appear. Select the Save File option and click the OK button to proceed with report export.

Can I Send SMS from Web to Mobile Instead of Mobile to Mobile Phone?

You can send bulk text messages from your internet connected PC to mobile phones and receive instant delivery report.

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook.
Required data phone number, first name , last name, location and Group

How do I edit my phonebook contacts?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Edit  icon beside the contact who’s data you wish to edit.
Edit screen allows you to modify recipient’s phone numbers. Change Group, location and other information.

How do I delete a phonebook contact?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Delete  icon beside the contact who’s data you wish to remove from your phonebook.
When you click this icon an affirmation window will pop-up. Click the ‘continue’ button to proceed with delete operation.

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups.
Specify the Group name and optionally the Group description and when you’re done click the Create Group button.

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created.
To edit a Group’s name or description click on the Edit  icon beside the Group name. In the window that appears, modify the group settings and click on the ‘Save Changes’ button.

What is a CSV file?

CSV means Comma Seperated Value – CSV is a standardized method of storing digital data into rows and columns. It is adopted by Microsoft in their spreadsheet program, Microsoft Excel.

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link
On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in the file upload window.

BBN will read your CSV file content and pick the first row for sample
By default BBN will identify the contacts field and the email field (if available) on your phonebook and require that you specify or exclude the other fields
Once done select the group you wish to populate contacts into and click the Import button
Contact will be uploaded into your phonebook

Note: In situation where you wish to upload contacts into several groups, create contacts for each group in separate CSV documents.
Please do not name your columns just proceed with the phonebook content

How do I Create a CSV file?

By Default an excel document is stored with .xls file name extension. Microsoft also has other formats for storing spreadsheet data one of which is the .csv (comma delimited)

To save your excel sheet contacts in excel format, open your excel document with Microsoft Excel open the File menu and navigate to ‘Save As’. The save as dialogue box will appear.
Enter the filename in the relevant field and select CSV (Comma Delimited) in the file type field.

What is my BBN Id ?

Your BBN Id is the email address you provided while signing up for BBN SMS or any other BBN service.

How do I modify my account settings?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on your account page.
Effect all necessary changes on My profile page and click the ‘Save Changes’ button.

Why can’t I modify my email address and phone number?

Your Email address is your BBN Id and cannot be changed for any account once registered.
Your phone number should be modifiable but on the 8th of August, 2008 We at BBN concluded on a unique phone number policy to check the activities of exploitative users who singly registered tens to hundreds of accounts on BBN SMS in order to continuously accumulate the 2 free sms we offer during sign up.

How do I change my password?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on ‘My Account Setting’ page.
Click on ‘Change password’ Provide Current password, create and confirm new passwords in relevant fields on the Account Setting screen and click the ‘Save Changes’ button.

How do I reset my forgotten password?

On the Sign-In Page click on the ‘Can’t Access My Account’ link. On the Page that shows, choose “SEND ME A NEW PASSWORD”, provide your email (BBN Id). A  New Password will be sent to your mail box.

How do I become a reseller?

To Become a reseller of our SMS service, log on to the home page, click on Messaging > Affiliate > Developer Central . Click on “Goto Developers Central” for the documentation on our Integration guide, your programmer will use the guide to integrate your site to our platform. You can as well contact us to integrate your site at a cost.

What is the minimum volume of sms a reseller can purchase?

The minimum volume of SMS a reseller can purchase at the reseller’s price is 50,000 Business Premium sms units from our basic bundle.

How do I integrate my sms portal into BBN SMS?

On the home page, click on Messaging > Affiliates  and click on Developers Central for the documentation on our Integration guide. Your programmer can use the guide to integrate your site to our platform, you can as well contact us to integrate your site at a cost.

How do I load credit for my clients?

Loading of SMS for your clients will be done from your web portal Management Console.

How do I Recharge Online?

Navigate to the ‘Recharge’ link on Your Account Menu.

STEP 1
In the recharge screen, specify the volume of SMS you wish to purchase. Minimum volume is 50 units and the maximum volume you can purchase in a single transaction (for payments made via interswitch) is 49,000 cr.  If you have issues with viewing this page please enable Javascript in your web- browser settings.

After specifying required volume click the ‘Continue »’ button to generate transaction invoice.

STEP 2
The invoice contains summary of your transaction. You can print out the invoice for record or print the receipt which will be sent to your mailbox on completion of this transaction. Click on ‘Pay Invoice’ button to continue to proceed to BBN Checkout.

STEP 3
BBN Checkout window pops up , Click on “PAY”.  Then select from the payment options the right card you wish to make payment.  Agree to the company’s policy and click on “MAKE PAYMENT”.

STEP 4                                                                                                                                                                                                                                                           A page pops up, please enter your debit card number, expiry date and PIN into the relevant field and click the ‘Pay’ button to proceed with payment.
If payment was declined by the service provider, BBN Checkout will redirect you to the Recharge page where you will have to re-enter card information.
If payment is successful, within a few seconds BBN Checkout will instantly confirm your payment and your account will be recharged automatically. Click on the ‘Continue to BBN Service’ button to view transaction history.

How do I recharge my BBN account?

Its simple! Ensure you make payment with your BBN email address as the depositor’s name or as a description/ remark in your online transfer. Your account will be credited as soon as possible. Kindly find our bank details below;

Account Name: Browser Based Nigeria  

Zenith Bank Plc  – Account Number: 1012259075

Guaranty Trust Bank Plc – Account Number : 0008382123

Diamond Bank Plc– Account Number : 0010549507

Access Bank Plc– Account Number : 0049632011

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What is BBN Bank Account Name?

The Account Name is Browser Based Nigeria.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

How do I recharge my account over the weekend?

BBN has two payment options for our clients over the weekends when banks at not working;

1. Payment for SMS Recharge can either be made online with your credit / debit card on the web portal, by clicking on “Recharge” follow the steps to complete your payment and your account will be credited automatically.

2. Online Transfer from internet banking platform directly to our bank. Its advisable to transfer to our GTB bank using your email address as Description or Remark and your account will be credited. Kindly find our GTB bank details below :

Guaranty Trust Bank Plc                                                                                                                                                             Account Name: Browser Based Nigeria                                                                                                                                           Account Number : 0008382123

What Bank does BBN operate?

BBN has account in four different banks namely:

1. Guaranty Trust Bank Plc

2. Diamond Bank Plc

3. Zenith Bank Plc

4. Access Bank Plc

For more details visit ; http://www.bbnplace.com/documentation/?service=prepaidsms&article=paymentopts&returnto=http://sms.bbnplace.com

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How long will it take my account to be recharged?

Bank deposit may take 2 hours or more to appear on our system – depending on how quickly the financial institution processes your deposit. Cheque lodgements and bank wires will be processed only after the payment has been cleared and funds moved to BBN account.

How do I reach your customer service via mail?

For support, send mail to : [email protected]

For sales enquires, send mail to: [email protected]

What is the Price of your SMS?

The price of  sms depends on the bundle you purchased. Kindly use the link below to view details of our Bundles and Pricing. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’.

Click on “Get Started” on the drop down button below Account.

Type in a valid email address and click on Sign Up.

A mail will be sent to the email address, log into your mail to complete your sign up.

You can now log into your BBN account with your email address and password.

Why are my messages not delivering to Glo Network?

If your messages are not delivering to Glo network, kindly check if you have mobile/account numbers in the body of your message. If you do ensure you separate them with two spaces.  ( e.g ) 0805 0209 037. Try this and resend your messages.

 

How do I Refer a Friend to Register on BBN SMS?

To refer or invite a friend to register on BBN SMS, Log into your BBN account and click on the Facebook Icon below your account balance. Send the invitation to your friend’s email or Facebook name.

Can I use the phone number I had in my old account to register a new account?

No, Phone numbers are unique to each account and can not be repeated in two different account.

What should I use as depositor’s name in the bank?

Use your BBN registered email address as depositor’s name when making payment in the bank.

What type of ATM card does your webpayment accepts?

Our webpayment portal accepts all kind of Credit / Debit cards in Nigeria. Which includes : Master card, Verve card, Visa card, e-transact and Interswitch.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can the new password be sent to my phone?

No, the new password in ‘Can’t access my account‘ can only be sent to the registered email address.

Can I Negotiate for the price of SMS?

Yes! 50,000 units and above is negotiable.

How Many Units Does BBN Charge To Networks In Nigeria?

Presently, BBN charges 1 unit per SMS to all Networks in Nigeria.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message.

http://www.youtube.com/watch?v=rNm_l4g-tJg

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

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