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  1. Home
  2. Frequently Asked Questions
  3. Category
  4. Contacts

Contacts

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link
On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in the file upload window.

BBN will read your CSV file content and pick the first row for sample
By default BBN will identify the contacts field and the email field (if available) on your phonebook and require that you specify or exclude the other fields
Once done select the group you wish to populate contacts into and click the Import button
Contact will be uploaded into your phonebook

Note: In situation where you wish to upload contacts into several groups, create contacts for each group in separate CSV documents.
Please do not name your columns just proceed with the phonebook content

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created.
To edit a Group’s name or description click on the Edit  icon beside the Group name. In the window that appears, modify the group settings and click on the ‘Save Changes’ button.

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups.
Specify the Group name and optionally the Group description and when you’re done click the Create Group button.

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook.
Required data phone number, first name , last name, location and Group

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers.
Above the second field you will find a link that says add phonebook contacts.
Click on this link for a list of all groups in your phonebook
On the pop-up screen, click the add button beside the group you wish to send messages to.
Click on the add button beside any other group  you also wish to send message to
When you have added all required group. Click the close window button.
You can hence continue composing your message

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How do I reach your customer service via mail?

For support, send mail to : [email protected]

For sales enquires, send mail to: [email protected]

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’.

Click on “Get Started” on the drop down button below Account.

Type in a valid email address and click on Sign Up.

A mail will be sent to the email address, log into your mail to complete your sign up.

You can now log into your BBN account with your email address and password.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message.

http://www.youtube.com/watch?v=rNm_l4g-tJg

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

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