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  1. Home
  2. Frequently Asked Questions

Account Recharge (31)

How do I recharge my BBN account?

Its simple! Ensure you make payment with your BBN email address as the depositor’s name or as a description/ remark in your online transfer. Your account will be credited as soon as possible. Kindly find our bank details below; Account … Continue reading →

How Much Is 1000 Units of sms?

Currently, the price for 1,000 units is N1,900 and it is at the rate of N1.90k. Kindly use the link below to view our price list. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

Recharging

Navigate to Recharge on the Account menu On the recharge page, specify the sms volume you wish to purchase and click on the continue button An Invoice page is generated. To view a printable version of the invoice click the … Continue reading →

How does bank payment work?

When you make cash deposit, kindly use your email as DEPOSITOR’S NAME, with that your account would be credited automatically once your payment is posted from the bank. Click here for Bank details  

How do I Recharge Online?

Navigate to the ‘Recharge’ link on Your Account Menu. STEP 1 In the recharge screen, specify the volume of SMS you wish to purchase. Minimum volume is 50 units and the maximum volume you can purchase in a single transaction … Continue reading →

What is the minimum volume of sms I can purchase ?

The minimum sms volume you can recharge is 50 sms units

Does my credit expire ?

No your BBN SMS credit never expires.

Can I transfer credit to another account ?

Yes, you can, just click transfer credit.

How do I view online transaction history?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link.

How do I reprocess pending payments ?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link. In ‘Online History’ screen locate pending transaction and click the retry button to reprocess. Continue with steps 3 and 4 … Continue reading →

How do I load credit for my clients?

Loading of SMS for your clients will be done from your web portal Management Console.

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What is BBN Bank Account Name?

The Account Name is Browser Based Nigeria.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

What is your Account number?

  Kindly find details of our account below : Account Name: Browser Based Nigeria   Zenith Bank Plc  – Account Number: 1012259075 Guaranty Trust Bank Plc – Account Number : 0008382123 Diamond Bank Plc– Account Number : 0010549507 Access Bank Plc– … Continue reading →

What Bank does BBN operate?

BBN has account in four different banks namely: 1. Guaranty Trust Bank Plc 2. Diamond Bank Plc 3. Zenith Bank Plc 4. Access Bank Plc For more details visit ; http://www.bbnplace.com/documentation/?service=prepaidsms&article=paymentopts&returnto=http://sms.bbnplace.com

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How long will it take my account to be recharged?

Bank deposit may take 2 hours or more to appear on our system – depending on how quickly the financial institution processes your deposit. Cheque lodgements and bank wires will be processed only after the payment has been cleared and … Continue reading →

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

What is the Price of your SMS?

The price of  sms depends on the bundle you purchased. Kindly use the link below to view details of our Bundles and Pricing. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

Do I Need To Send My Bank Details After Making Payments?

You don’t have to do that. To enjoy instant recharge, kindly use your email as Depositor’s Name. Once your payment is posted from the bank, your account would be credited automatically!

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

What should I use as depositor’s name in the bank?

Use your BBN registered email address as depositor’s name when making payment in the bank.

What type of ATM card does your webpayment accepts?

Our webpayment portal accepts all kind of Credit / Debit cards in Nigeria. Which includes : Master card, Verve card, Visa card, e-transact and Interswitch.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can I Negotiate for the price of SMS?

Yes! 50,000 units and above is negotiable.

How Many Units Does BBN Charge To Networks In Nigeria?

Presently, BBN charges 1 unit per SMS to all Networks in Nigeria.

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Account Access (15)

What is my BBN Id ?

Your BBN Id is the email address you provided while signing up for BBN SMS or any other BBN service.

How do I modify my account settings?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on your account page. Effect all necessary changes on My profile page and click the ‘Save Changes’ button.

Why can’t I modify my email address and phone number?

Your Email address is your BBN Id and cannot be changed for any account once registered. Your phone number should be modifiable but on the 8th of August, 2008 We at BBN concluded on a unique phone number policy to … Continue reading →

How do I change my password?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on ‘My Account Setting’ page. Click on ‘Change password’ Provide Current password, create and confirm new passwords in relevant fields on the Account … Continue reading →

How do I reset my forgotten password?

On the Sign-In Page click on the ‘Can’t Access My Account’ link. On the Page that shows, choose “SEND ME A NEW PASSWORD”, provide your email (BBN Id). A  New Password will be sent to your mail box.

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

Can I use the phone number I had in my old account to register a new account?

No, Phone numbers are unique to each account and can not be repeated in two different account.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

Can the new password be sent to my phone?

No, the new password in ‘Can’t access my account‘ can only be sent to the registered email address.

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Sending Text Message (59)

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

How do I send Message to contacts from an external file?

On your compose page, look out for the first field that allows you to browse for files on your computer. Please ensure that the file you are uploading is a properly formatted text file or CSV file. Click on the … Continue reading →

Can I send a message to external file contacts and phonebook contacts at the same time?

Yes. You surely can.

Can I Use any Sender Name of My Choice?

Yes. Because BBN sender name is dynamic you can send message using any eleven (11) characters sender name of your choice. Sender name can be alphabetical or numerical or the combination.

Where Do I set Sender Name?

The Sender name field is the last field on your compose page. By default is will display your first name (Personal account) or Company Name (Business account). You can edit to any other name of your choice.

How Do I Save Message to My Draft Folder?

To Save a Message to your draft folder at any stage of a message you can click on the Save Message button to save a copy of the message and you can continue with message compose.

How do I Send Message to Multiple Recipients?

Type the phone number of each recipients into the compose field separating each number with a comma. Alternatively type each phone number in a single line.

How do I schedule message delivery time?

Navigate to Compose Message on the Main menu. On the compose page, complete your message compose button and once done with composing message click on the preview button. On the preview page that opens review your message to ensure message … Continue reading →

How do I view Messages I have sent?

Navigate to ‘Sent’ on the Main menu. By default BBN will display list of all sent messages. Mouse on the icons below ‘Actions’ to view the functions, either to : View  Message, Forward Message or View Delivery Report.

How Do I delete Messages I have sent?

Navigate to ‘Sent’ on the Main Menu in your BBN account.  Select the message you want to delete and click on the ‘Delete’ button on top of the message.

How do I export delivery report for use on my computer?

BBN SMS provides option for exporting periodic delivery report from your BBN account to CSV file. Navigate to Sent link on the Main Menu. Select the period for which you want to get report. Click on the Export button. A … Continue reading →

Can I Send SMS from Web to Mobile Instead of Mobile to Mobile Phone?

You can send bulk text messages from your internet connected PC to mobile phones and receive instant delivery report.

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook. Required data phone number, first name , last name, location and Group

How do I edit my phonebook contacts?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Edit  icon beside the contact who’s data you wish to edit. Edit screen allows you to modify recipient’s phone numbers. Change Group, location and … Continue reading →

How do I delete a phonebook contact?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Delete  icon beside the contact who’s data you wish to remove from your phonebook. When you click this icon an affirmation window will pop-up. … Continue reading →

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups. Specify the Group name and optionally the Group description and when you’re done click … Continue reading →

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created. … Continue reading →

What is a CSV file?

CSV means Comma Seperated Value – CSV is a standardized method of storing digital data into rows and columns. It is adopted by Microsoft in their spreadsheet program, Microsoft Excel.

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in … Continue reading →

How do I Create a CSV file?

By Default an excel document is stored with .xls file name extension. Microsoft also has other formats for storing spreadsheet data one of which is the .csv (comma delimited) To save your excel sheet contacts in excel format, open your … Continue reading →

What is my BBN Id ?

Your BBN Id is the email address you provided while signing up for BBN SMS or any other BBN service.

How do I modify my account settings?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on your account page. Effect all necessary changes on My profile page and click the ‘Save Changes’ button.

Why can’t I modify my email address and phone number?

Your Email address is your BBN Id and cannot be changed for any account once registered. Your phone number should be modifiable but on the 8th of August, 2008 We at BBN concluded on a unique phone number policy to … Continue reading →

How do I change my password?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on ‘My Account Setting’ page. Click on ‘Change password’ Provide Current password, create and confirm new passwords in relevant fields on the Account … Continue reading →

How do I reset my forgotten password?

On the Sign-In Page click on the ‘Can’t Access My Account’ link. On the Page that shows, choose “SEND ME A NEW PASSWORD”, provide your email (BBN Id). A  New Password will be sent to your mail box.

How do I become a reseller?

To Become a reseller of our SMS service, log on to the home page, click on Messaging > Affiliate > Developer Central . Click on “Goto Developers Central” for the documentation on our Integration guide, your programmer will use the … Continue reading →

What is the minimum volume of sms a reseller can purchase?

The minimum volume of SMS a reseller can purchase at the reseller’s price is 50,000 Business Premium sms units from our basic bundle.

How do I integrate my sms portal into BBN SMS?

On the home page, click on Messaging > Affiliates  and click on Developers Central for the documentation on our Integration guide. Your programmer can use the guide to integrate your site to our platform, you can as well contact us … Continue reading →

How do I load credit for my clients?

Loading of SMS for your clients will be done from your web portal Management Console.

How do I Recharge Online?

Navigate to the ‘Recharge’ link on Your Account Menu. STEP 1 In the recharge screen, specify the volume of SMS you wish to purchase. Minimum volume is 50 units and the maximum volume you can purchase in a single transaction … Continue reading →

How do I recharge my BBN account?

Its simple! Ensure you make payment with your BBN email address as the depositor’s name or as a description/ remark in your online transfer. Your account will be credited as soon as possible. Kindly find our bank details below; Account … Continue reading →

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What is BBN Bank Account Name?

The Account Name is Browser Based Nigeria.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

How do I recharge my account over the weekend?

BBN has two payment options for our clients over the weekends when banks at not working; 1. Payment for SMS Recharge can either be made online with your credit / debit card on the web portal, by clicking on “Recharge” … Continue reading →

What Bank does BBN operate?

BBN has account in four different banks namely: 1. Guaranty Trust Bank Plc 2. Diamond Bank Plc 3. Zenith Bank Plc 4. Access Bank Plc For more details visit ; http://www.bbnplace.com/documentation/?service=prepaidsms&article=paymentopts&returnto=http://sms.bbnplace.com

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How long will it take my account to be recharged?

Bank deposit may take 2 hours or more to appear on our system – depending on how quickly the financial institution processes your deposit. Cheque lodgements and bank wires will be processed only after the payment has been cleared and … Continue reading →

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

What is the Price of your SMS?

The price of  sms depends on the bundle you purchased. Kindly use the link below to view details of our Bundles and Pricing. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

Why are my messages not delivering to Glo Network?

If your messages are not delivering to Glo network, kindly check if you have mobile/account numbers in the body of your message. If you do ensure you separate them with two spaces.  ( e.g ) 0805 0209 037. Try this … Continue reading →

How do I Refer a Friend to Register on BBN SMS?

To refer or invite a friend to register on BBN SMS, Log into your BBN account and click on the Facebook Icon below your account balance. Send the invitation to your friend’s email or Facebook name.

Can I use the phone number I had in my old account to register a new account?

No, Phone numbers are unique to each account and can not be repeated in two different account.

What should I use as depositor’s name in the bank?

Use your BBN registered email address as depositor’s name when making payment in the bank.

What type of ATM card does your webpayment accepts?

Our webpayment portal accepts all kind of Credit / Debit cards in Nigeria. Which includes : Master card, Verve card, Visa card, e-transact and Interswitch.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can the new password be sent to my phone?

No, the new password in ‘Can’t access my account‘ can only be sent to the registered email address.

Can I Negotiate for the price of SMS?

Yes! 50,000 units and above is negotiable.

How Many Units Does BBN Charge To Networks In Nigeria?

Presently, BBN charges 1 unit per SMS to all Networks in Nigeria.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message. http://www.youtube.com/watch?v=rNm_l4g-tJg

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Message Delivery (13)

Can I Send SMS from Web to Mobile Instead of Mobile to Mobile Phone?

You can send bulk text messages from your internet connected PC to mobile phones and receive instant delivery report.

How do I view Messages I have sent?

Navigate to ‘Sent’ on the Main menu. By default BBN will display list of all sent messages. Mouse on the icons below ‘Actions’ to view the functions, either to : View  Message, Forward Message or View Delivery Report.

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

Why are my messages not delivering to Glo Network?

If your messages are not delivering to Glo network, kindly check if you have mobile/account numbers in the body of your message. If you do ensure you separate them with two spaces.  ( e.g ) 0805 0209 037. Try this … Continue reading →

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Contacts (16)

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in … Continue reading →

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created. … Continue reading →

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups. Specify the Group name and optionally the Group description and when you’re done click … Continue reading →

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook. Required data phone number, first name , last name, location and Group

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message. http://www.youtube.com/watch?v=rNm_l4g-tJg

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Prepaid SMS Messenger (66)

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

How do I recharge my BBN account?

Its simple! Ensure you make payment with your BBN email address as the depositor’s name or as a description/ remark in your online transfer. Your account will be credited as soon as possible. Kindly find our bank details below; Account … Continue reading →

How Much Is 1000 Units of sms?

Currently, the price for 1,000 units is N1,900 and it is at the rate of N1.90k. Kindly use the link below to view our price list. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

How do I send Message to contacts from an external file?

On your compose page, look out for the first field that allows you to browse for files on your computer. Please ensure that the file you are uploading is a properly formatted text file or CSV file. Click on the … Continue reading →

Can I send a message to external file contacts and phonebook contacts at the same time?

Yes. You surely can.

Can I Use any Sender Name of My Choice?

Yes. Because BBN sender name is dynamic you can send message using any eleven (11) characters sender name of your choice. Sender name can be alphabetical or numerical or the combination.

Where Do I set Sender Name?

The Sender name field is the last field on your compose page. By default is will display your first name (Personal account) or Company Name (Business account). You can edit to any other name of your choice.

How Do I Save Message to My Draft Folder?

To Save a Message to your draft folder at any stage of a message you can click on the Save Message button to save a copy of the message and you can continue with message compose.

How do I Send Message to Multiple Recipients?

Type the phone number of each recipients into the compose field separating each number with a comma. Alternatively type each phone number in a single line.

How do I schedule message delivery time?

Navigate to Compose Message on the Main menu. On the compose page, complete your message compose button and once done with composing message click on the preview button. On the preview page that opens review your message to ensure message … Continue reading →

How do I view Messages I have sent?

Navigate to ‘Sent’ on the Main menu. By default BBN will display list of all sent messages. Mouse on the icons below ‘Actions’ to view the functions, either to : View  Message, Forward Message or View Delivery Report.

How Do I delete Messages I have sent?

Navigate to ‘Sent’ on the Main Menu in your BBN account.  Select the message you want to delete and click on the ‘Delete’ button on top of the message.

How do I export delivery report for use on my computer?

BBN SMS provides option for exporting periodic delivery report from your BBN account to CSV file. Navigate to Sent link on the Main Menu. Select the period for which you want to get report. Click on the Export button. A … Continue reading →

Can I Send SMS from Web to Mobile Instead of Mobile to Mobile Phone?

You can send bulk text messages from your internet connected PC to mobile phones and receive instant delivery report.

Recharging

Navigate to Recharge on the Account menu On the recharge page, specify the sms volume you wish to purchase and click on the continue button An Invoice page is generated. To view a printable version of the invoice click the … Continue reading →

How does bank payment work?

When you make cash deposit, kindly use your email as DEPOSITOR’S NAME, with that your account would be credited automatically once your payment is posted from the bank. Click here for Bank details  

How do I Recharge Online?

Navigate to the ‘Recharge’ link on Your Account Menu. STEP 1 In the recharge screen, specify the volume of SMS you wish to purchase. Minimum volume is 50 units and the maximum volume you can purchase in a single transaction … Continue reading →

What is the minimum volume of sms I can purchase ?

The minimum sms volume you can recharge is 50 sms units

Does my credit expire ?

No your BBN SMS credit never expires.

How do I delete a phonebook contact?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Delete  icon beside the contact who’s data you wish to remove from your phonebook. When you click this icon an affirmation window will pop-up. … Continue reading →

Can I transfer credit to another account ?

Yes, you can, just click transfer credit.

Why can’t I modify my email address and phone number?

Your Email address is your BBN Id and cannot be changed for any account once registered. Your phone number should be modifiable but on the 8th of August, 2008 We at BBN concluded on a unique phone number policy to … Continue reading →

How do I change my password?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on ‘My Account Setting’ page. Click on ‘Change password’ Provide Current password, create and confirm new passwords in relevant fields on the Account … Continue reading →

How do I view online transaction history?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link.

How do I reprocess pending payments ?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link. In ‘Online History’ screen locate pending transaction and click the retry button to reprocess. Continue with steps 3 and 4 … Continue reading →

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook. Required data phone number, first name , last name, location and Group

How do I edit my phonebook contacts?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Edit  icon beside the contact who’s data you wish to edit. Edit screen allows you to modify recipient’s phone numbers. Change Group, location and … Continue reading →

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups. Specify the Group name and optionally the Group description and when you’re done click … Continue reading →

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created. … Continue reading →

What is a CSV file?

CSV means Comma Seperated Value – CSV is a standardized method of storing digital data into rows and columns. It is adopted by Microsoft in their spreadsheet program, Microsoft Excel.

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in … Continue reading →

How do I Create a CSV file?

By Default an excel document is stored with .xls file name extension. Microsoft also has other formats for storing spreadsheet data one of which is the .csv (comma delimited) To save your excel sheet contacts in excel format, open your … Continue reading →

What is my BBN Id ?

Your BBN Id is the email address you provided while signing up for BBN SMS or any other BBN service.

How do I modify my account settings?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on your account page. Effect all necessary changes on My profile page and click the ‘Save Changes’ button.

How do I reset my forgotten password?

On the Sign-In Page click on the ‘Can’t Access My Account’ link. On the Page that shows, choose “SEND ME A NEW PASSWORD”, provide your email (BBN Id). A  New Password will be sent to your mail box.

How do I become a reseller?

To Become a reseller of our SMS service, log on to the home page, click on Messaging > Affiliate > Developer Central . Click on “Goto Developers Central” for the documentation on our Integration guide, your programmer will use the … Continue reading →

What is the minimum volume of sms a reseller can purchase?

The minimum volume of SMS a reseller can purchase at the reseller’s price is 50,000 Business Premium sms units from our basic bundle.

How do I integrate my sms portal into BBN SMS?

On the home page, click on Messaging > Affiliates  and click on Developers Central for the documentation on our Integration guide. Your programmer can use the guide to integrate your site to our platform, you can as well contact us … Continue reading →

How do I load credit for my clients?

Loading of SMS for your clients will be done from your web portal Management Console.

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What is BBN Bank Account Name?

The Account Name is Browser Based Nigeria.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

How do I recharge my account over the weekend?

BBN has two payment options for our clients over the weekends when banks at not working; 1. Payment for SMS Recharge can either be made online with your credit / debit card on the web portal, by clicking on “Recharge” … Continue reading →

What is your Account number?

  Kindly find details of our account below : Account Name: Browser Based Nigeria   Zenith Bank Plc  – Account Number: 1012259075 Guaranty Trust Bank Plc – Account Number : 0008382123 Diamond Bank Plc– Account Number : 0010549507 Access Bank Plc– … Continue reading →

What Bank does BBN operate?

BBN has account in four different banks namely: 1. Guaranty Trust Bank Plc 2. Diamond Bank Plc 3. Zenith Bank Plc 4. Access Bank Plc For more details visit ; http://www.bbnplace.com/documentation/?service=prepaidsms&article=paymentopts&returnto=http://sms.bbnplace.com

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How long will it take my account to be recharged?

Bank deposit may take 2 hours or more to appear on our system – depending on how quickly the financial institution processes your deposit. Cheque lodgements and bank wires will be processed only after the payment has been cleared and … Continue reading →

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

What is the Price of your SMS?

The price of  sms depends on the bundle you purchased. Kindly use the link below to view details of our Bundles and Pricing. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

Do I Need To Send My Bank Details After Making Payments?

You don’t have to do that. To enjoy instant recharge, kindly use your email as Depositor’s Name. Once your payment is posted from the bank, your account would be credited automatically!

How do I Refer a Friend to Register on BBN SMS?

To refer or invite a friend to register on BBN SMS, Log into your BBN account and click on the Facebook Icon below your account balance. Send the invitation to your friend’s email or Facebook name.

Can I use the phone number I had in my old account to register a new account?

No, Phone numbers are unique to each account and can not be repeated in two different account.

Why are my messages not delivering to Glo Network?

If your messages are not delivering to Glo network, kindly check if you have mobile/account numbers in the body of your message. If you do ensure you separate them with two spaces.  ( e.g ) 0805 0209 037. Try this … Continue reading →

What should I use as depositor’s name in the bank?

Use your BBN registered email address as depositor’s name when making payment in the bank.

What type of ATM card does your webpayment accepts?

Our webpayment portal accepts all kind of Credit / Debit cards in Nigeria. Which includes : Master card, Verve card, Visa card, e-transact and Interswitch.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can the new password be sent to my phone?

No, the new password in ‘Can’t access my account‘ can only be sent to the registered email address.

Can I Negotiate for the price of SMS?

Yes! 50,000 units and above is negotiable.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message. http://www.youtube.com/watch?v=rNm_l4g-tJg

How Many Units Does BBN Charge To Networks In Nigeria?

Presently, BBN charges 1 unit per SMS to all Networks in Nigeria.

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Messaging (70)

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

How do I recharge my BBN account?

Its simple! Ensure you make payment with your BBN email address as the depositor’s name or as a description/ remark in your online transfer. Your account will be credited as soon as possible. Kindly find our bank details below; Account … Continue reading →

How Much Is 1000 Units of sms?

Currently, the price for 1,000 units is N1,900 and it is at the rate of N1.90k. Kindly use the link below to view our price list. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

I can’t find Send Button on Compose Page

You will! First, click the ‘Preview’ button and on the preview page you will find the send button. BBN system does not just send your message, BBN scrutinises your message along with you to ensure that your recipient’s contacts are … Continue reading →

How Do I send a message to a Phonebook Group?

On your compose page, look out for the two fields for loading contacts. The first field is for uploading contacts from external file and the second is for directly typing in your phone numbers. Above the second field you will … Continue reading →

How do I send Message to contacts from an external file?

On your compose page, look out for the first field that allows you to browse for files on your computer. Please ensure that the file you are uploading is a properly formatted text file or CSV file. Click on the … Continue reading →

Can I send a message to external file contacts and phonebook contacts at the same time?

Yes. You surely can.

Can I Use any Sender Name of My Choice?

Yes. Because BBN sender name is dynamic you can send message using any eleven (11) characters sender name of your choice. Sender name can be alphabetical or numerical or the combination.

Where Do I set Sender Name?

The Sender name field is the last field on your compose page. By default is will display your first name (Personal account) or Company Name (Business account). You can edit to any other name of your choice.

How Do I Save Message to My Draft Folder?

To Save a Message to your draft folder at any stage of a message you can click on the Save Message button to save a copy of the message and you can continue with message compose.

How do I Send Message to Multiple Recipients?

Type the phone number of each recipients into the compose field separating each number with a comma. Alternatively type each phone number in a single line.

How do I schedule message delivery time?

Navigate to Compose Message on the Main menu. On the compose page, complete your message compose button and once done with composing message click on the preview button. On the preview page that opens review your message to ensure message … Continue reading →

How do I view Messages I have sent?

Navigate to ‘Sent’ on the Main menu. By default BBN will display list of all sent messages. Mouse on the icons below ‘Actions’ to view the functions, either to : View  Message, Forward Message or View Delivery Report.

How Do I delete Messages I have sent?

Navigate to ‘Sent’ on the Main Menu in your BBN account.  Select the message you want to delete and click on the ‘Delete’ button on top of the message.

How do I export delivery report for use on my computer?

BBN SMS provides option for exporting periodic delivery report from your BBN account to CSV file. Navigate to Sent link on the Main Menu. Select the period for which you want to get report. Click on the Export button. A … Continue reading →

Can I Send SMS from Web to Mobile Instead of Mobile to Mobile Phone?

You can send bulk text messages from your internet connected PC to mobile phones and receive instant delivery report.

Recharging

Navigate to Recharge on the Account menu On the recharge page, specify the sms volume you wish to purchase and click on the continue button An Invoice page is generated. To view a printable version of the invoice click the … Continue reading →

How does bank payment work?

When you make cash deposit, kindly use your email as DEPOSITOR’S NAME, with that your account would be credited automatically once your payment is posted from the bank. Click here for Bank details  

How do I Recharge Online?

Navigate to the ‘Recharge’ link on Your Account Menu. STEP 1 In the recharge screen, specify the volume of SMS you wish to purchase. Minimum volume is 50 units and the maximum volume you can purchase in a single transaction … Continue reading →

What is the minimum volume of sms I can purchase ?

The minimum sms volume you can recharge is 50 sms units

Does my credit expire ?

No your BBN SMS credit never expires.

How do I delete a phonebook contact?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Delete  icon beside the contact who’s data you wish to remove from your phonebook. When you click this icon an affirmation window will pop-up. … Continue reading →

Can I transfer credit to another account ?

Yes, you can, just click transfer credit.

Why can’t I modify my email address and phone number?

Your Email address is your BBN Id and cannot be changed for any account once registered. Your phone number should be modifiable but on the 8th of August, 2008 We at BBN concluded on a unique phone number policy to … Continue reading →

How do I change my password?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on ‘My Account Setting’ page. Click on ‘Change password’ Provide Current password, create and confirm new passwords in relevant fields on the Account … Continue reading →

How do I view online transaction history?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link.

How do I reprocess pending payments ?

Navigate to ‘Recharge History’ on Your Account menu. On Recharge History screen locate and click the ‘View online History’ link. In ‘Online History’ screen locate pending transaction and click the retry button to reprocess. Continue with steps 3 and 4 … Continue reading →

How do I add contacts to my phonebook?

Navigate to ‘Phonebook’ link on Main menu. On Phonebook screen click the ‘Add New Contact’ tab. And you’re ready to start loading your contacts into your phonebook. Required data phone number, first name , last name, location and Group

How do I edit my phonebook contacts?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the Edit  icon beside the contact who’s data you wish to edit. Edit screen allows you to modify recipient’s phone numbers. Change Group, location and … Continue reading →

How do I create a phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On Phonebook screen locate and click on the ‘Create Groups’ tab. And you’re ready to start creating Groups. Specify the Group name and optionally the Group description and when you’re done click … Continue reading →

How do I edit my phonebook group?

Navigate to ‘Phonebook’ link on the main menu. On phonebook screen locate and click on the ‘Create Groups’ tab. At the right pane of the Create Group tab you will find a list of all the groups you have created. … Continue reading →

What is a CSV file?

CSV means Comma Seperated Value – CSV is a standardized method of storing digital data into rows and columns. It is adopted by Microsoft in their spreadsheet program, Microsoft Excel.

How do I import contacts from a Microsoft Excel document?

Navigate to ‘Phonebook’ on the Main menu. On ‘My Phonebook’ screen click on the ‘Import Phonebook’ link On the Import Phonebook page click on the ‘Browse’ button and locate CSV file on your computer and click on ‘Open’ button in … Continue reading →

How do I Create a CSV file?

By Default an excel document is stored with .xls file name extension. Microsoft also has other formats for storing spreadsheet data one of which is the .csv (comma delimited) To save your excel sheet contacts in excel format, open your … Continue reading →

What is my BBN Id ?

Your BBN Id is the email address you provided while signing up for BBN SMS or any other BBN service.

How do I modify my account settings?

Sign in to your BBN account (if you have not done that already), navigate to ‘My Profile’ on your account page. Effect all necessary changes on My profile page and click the ‘Save Changes’ button.

How do I reset my forgotten password?

On the Sign-In Page click on the ‘Can’t Access My Account’ link. On the Page that shows, choose “SEND ME A NEW PASSWORD”, provide your email (BBN Id). A  New Password will be sent to your mail box.

How do I become a reseller?

To Become a reseller of our SMS service, log on to the home page, click on Messaging > Affiliate > Developer Central . Click on “Goto Developers Central” for the documentation on our Integration guide, your programmer will use the … Continue reading →

What is the minimum volume of sms a reseller can purchase?

The minimum volume of SMS a reseller can purchase at the reseller’s price is 50,000 Business Premium sms units from our basic bundle.

How do I integrate my sms portal into BBN SMS?

On the home page, click on Messaging > Affiliates  and click on Developers Central for the documentation on our Integration guide. Your programmer can use the guide to integrate your site to our platform, you can as well contact us … Continue reading →

How do I load credit for my clients?

Loading of SMS for your clients will be done from your web portal Management Console.

What is BBN?

BBN is the acronym for Browser Based Network Ltd.

What is BBN Bank Account Name?

The Account Name is Browser Based Nigeria.

What’s your office address?

Browser Based Network Ltd is located at 4, Kusimo Street Aguda – Surulere, Lagos.

How do I recharge my account over the weekend?

BBN has two payment options for our clients over the weekends when banks at not working; 1. Payment for SMS Recharge can either be made online with your credit / debit card on the web portal, by clicking on “Recharge” … Continue reading →

What is your Account number?

  Kindly find details of our account below : Account Name: Browser Based Nigeria   Zenith Bank Plc  – Account Number: 1012259075 Guaranty Trust Bank Plc – Account Number : 0008382123 Diamond Bank Plc– Account Number : 0010549507 Access Bank Plc– … Continue reading →

What Bank does BBN operate?

BBN has account in four different banks namely: 1. Guaranty Trust Bank Plc 2. Diamond Bank Plc 3. Zenith Bank Plc 4. Access Bank Plc For more details visit ; http://www.bbnplace.com/documentation/?service=prepaidsms&article=paymentopts&returnto=http://sms.bbnplace.com

What is your contact number?

You can reach our customer service representative on : 08050209037

What’s your working hours?

Our support team are available to assist you from 8.00 am – 6.00 pm Monday – Saturday.

How long will it take my account to be recharged?

Bank deposit may take 2 hours or more to appear on our system – depending on how quickly the financial institution processes your deposit. Cheque lodgements and bank wires will be processed only after the payment has been cleared and … Continue reading →

How do I reach your customer service via mail?

For support, send mail to : [email protected] For sales enquires, send mail to: [email protected]

What is the Price of your SMS?

The price of  sms depends on the bundle you purchased. Kindly use the link below to view details of our Bundles and Pricing. http://www.bbnplace.com/documentation/?service=prepaidsms&article=pricing&returnto=http://sms.bbnplace.com

How many units of SMS will my account be charged per page?

BBN charges one unit per page to all GSM networks in Nigeria. Different charges applies to networks outside Nigeria. Kindly use the link below to view the route cost to networks outside Nigeria ;                                                                                                     http://www.bbnplace.com/documentation/?service=prepaidsms&article=networks&returnto=http://sms.bbnplace.com

How do I Register a new Account?

Log on to our home page ‘www.bbnplace.com’. Click on “Get Started” on the drop down button below Account. Type in a valid email address and click on Sign Up. A mail will be sent to the email address, log into … Continue reading →

Do I Need To Send My Bank Details After Making Payments?

You don’t have to do that. To enjoy instant recharge, kindly use your email as Depositor’s Name. Once your payment is posted from the bank, your account would be credited automatically!

How do I Refer a Friend to Register on BBN SMS?

To refer or invite a friend to register on BBN SMS, Log into your BBN account and click on the Facebook Icon below your account balance. Send the invitation to your friend’s email or Facebook name.

What other services does BBN render besides bulksms?

BBN renders other services such as : – – Website design – Web Hosting – Website Management – Web Application Development – Web Content Development – Internet Advertising – OpenMarket – BBN Studio For more details visit : http://bs.bbnplace.com/   … Continue reading →

Can I use the phone number I had in my old account to register a new account?

No, Phone numbers are unique to each account and can not be repeated in two different account.

Why are my messages not delivering to Glo Network?

If your messages are not delivering to Glo network, kindly check if you have mobile/account numbers in the body of your message. If you do ensure you separate them with two spaces.  ( e.g ) 0805 0209 037. Try this … Continue reading →

What should I use as depositor’s name in the bank?

Use your BBN registered email address as depositor’s name when making payment in the bank.

What type of ATM card does your webpayment accepts?

Our webpayment portal accepts all kind of Credit / Debit cards in Nigeria. Which includes : Master card, Verve card, Visa card, e-transact and Interswitch.

What is the maximum page I can send at once?

You can send maximum of seven  (7) pages at once.

What is the maximum contacts I can send messages at once?

The maximum contacts you can send at ones is 10,000 numbers.

Can the new password be sent to my phone?

No, the new password in ‘Can’t access my account‘ can only be sent to the registered email address.

Can I Negotiate for the price of SMS?

Yes! 50,000 units and above is negotiable.

What is Template Messaging?

Is the power to build and broadcast multiple messages at once, each, with contents uniquely suited for just that recipient.

How do I send a Template Message?

Please watch the video in this link for a step by step guide on how to compose and send a template message. http://www.youtube.com/watch?v=rNm_l4g-tJg

How Many Units Does BBN Charge To Networks In Nigeria?

Presently, BBN charges 1 unit per SMS to all Networks in Nigeria.

Can I Send Bulksms on my Phone?

Yes, BBN SMS Messenger Mobile website is now online delivering the same service on your mobile phone as on your PC.

View category→

Support

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